We want to you to be completely satisfied with your purchase from Shades of Light! However, if you are not happy with your purchase and would like to return an item, or you received an item that is damaged or defective, please select one of the return options so we can process your return or replacement order as quickly as possible.

RETURNS

Items returned to us that meet the following guidelines will be fully refunded for the cost of the merchandise. Original shipping charges cannot be refunded.

• Returned within 60 days of receipt
• Sale items must be returned within 30 days of receipt
• Packed in original packaging with all parts and components
• In new condition with no damage or cut wires
• Lamp shades must be wrapped in their original wrapping
Return Form (on the back of your invoice) included with the returned items

Any items that do not meet the above criteria will be subject to a restocking fee. Original shipping charges cannot be refunded. Credits will be issued using your original payment method, please allow up to 30 days for return and refund.

1)  Contact Customer Care: You can contact our Customer Care team at (800) 262-6612 or at CustomerCare@ShadesofLight.com to purchase a FedEx return label to use when you drop off your package at your local FedEx shipping location. This service is only available for Continental U.S. shipments and does not include items shipped via Freight Carrier. If you would like FedEx to pick up at your front door there is an additional fee of $4 per box. Please be prepared to provide your order number when you contact Customer Care by phone and include it in all emails.


RETURN SHIPPING
Small Box $9
Medium Box $19
Large Box $29
Oversized Items (Additional Shipping) Same as Original Shipping
Rugs – All sizes Same as Rug Shipping
Freight (Truck) Shipments Same as Original Shipping

2)  Shipper of Your Choice: You can return your item to us, pre-paid and insured for your protection via the shipper of your choice. Include the Return Form (on the back of your invoice) in the box to ensure we can process your return. Please keep in mind that Shades of Light cannot be responsible for any loss or damage when you select this option. Returns can only be accepted at the following address.

Shades of Light
Returns Department
14001 Justice Road
Midlothian, VA 23113


3)  Freight (Truck) Shipments: For items that originally shipped via Freight Carrier please contact Customer Care to assist you in arranging a pickup.


DAMAGED/DEFECTIVE MERCHANDISE

Shades of Light takes great care to ensure we provide quality products that are packaged to reach you safely. Please inspect each item of merchandise carefully upon arrival. If you do receive an item that is damaged or defective, please contact Customer Care within 48 hours at (800) 262-6612 or CustomerCare@ShadesofLight.com so we can arrange for a pickup and replacement of the item.

• Please be prepared to provide your order number when you contact Customer Care by phone and include it in all emails
• Do not dispose of broken or damaged items
• Please save all packaging and boxes
• If possible, please include pictures of the item and packaging when emailing Customer Care


Satisfaction Guaranteed: We want to you to be completely satisfied with your purchase from Shades of Light. If you are not satisfied for any reason, please contact Customer Care and we will make it right.

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