• Returned within 60 days of receipt
• Sale items must be returned within 30 days of receipt
• Packed in original packaging with all parts and components
• In new condition with no damage or cut wires
• Lamp shades must be wrapped in their original wrapping
• Return Form (on the back of your invoice) included with the returned items
1)  Contact Customer Care: You can contact our Customer Care team at (800) 262-6612 or at CustomerCare@ShadesofLight.com to purchase a FedEx return label to use when you drop off your package at your local FedEx shipping location. This service is only available for Continental U.S. shipments and does not include items shipped via Freight Carrier. If you would like FedEx to pick up at your front door there is an additional fee of $4 per box. Please be prepared to provide your order number when you contact Customer Care by phone and include it in all emails.
|Oversized Items (Additional Shipping)||Same as Original Shipping|
|Rugs – All sizes||Same as Rug Shipping|
|Freight (Truck) Shipments||Same as Original Shipping|
2)  Shipper of Your Choice: You can return your item to us, pre-paid and insured for your protection via the shipper of your choice. Include the Return Form (on the back of your invoice) in the box to ensure we can process your return. Please keep in mind that Shades of Light cannot be responsible for any loss or damage when you select this option. Returns can only be accepted at the following address.
Shades of Light
14001 Justice Road
Midlothian, VA 23113
3)  Freight (Truck) Shipments: For items that originally shipped via Freight Carrier please contact Customer Care to assist you in arranging a pickup.
• Please be prepared to provide your order number when you contact Customer Care by phone and include it in all emails
• Do not dispose of broken or damaged items
• Please save all packaging and boxes
• If possible, please include pictures of the item and packaging when emailing Customer Care
Satisfaction Guaranteed: We want to you to be completely satisfied with your purchase from Shades of Light. If you are not satisfied for any reason, please contact Customer Care and we will make it right.