Contact Us

Customer Care

Our Customer Care team is eager to help! Whether you have a product question, would like to place an order or have a customer service issue we are ready to assist. If you have a question regarding order history or order status, you can also create or log in to your Account to view that information.

(800) 262-6612

CustomerCare@ShadesofLight.com

Phone

New Orders or to be added to our Mailing List, press 1
Customer Service issues, including Order Status, Returns or Damaged/Defective products, press 2
Trade Customers, press 3
To be Removed from our Mailing List, press 4

Hours

Orders:24 hours a day, 7 days a week by phone or on our website
Customer Service:Monday – Friday 8:30 AM – 6:30 PM, EST Saturday 9:00 AM – 5:30 PM, EST

Corporate Office:

Shades of Light

14001 Justice Road

Midlothian, VA 23113

P: (804) 288-3235

F: (804) 288-5029

PR Inquiries and Media relations

For Press and Media related inquiries, please email us atMedia-Relations@ShadesofLight.com

Designer Trade Program

To set up an account, or for details regarding our program serving Residential Interior Designers, Contractors and Architects working on Residential Projects, please see our Designer Trade Program. If you are an existing trade customer and would like to place an order or inquire about the status of an existing order, please call (800) 262-6612, press 3, or email us at CustomerCare@ShadesofLight.com

Hospitality Division

If you are specifying, designing and purchasing decorative lighting for a hospitality or commercial project such as a hotel, resort, restaurant, apartment complex, etc. please reach out to the Hospitality Division directly at Hospitality@ShadesofLight.com. Or if you would prefer you can contact our Hospitality Sales Manager, Anna Berteele at 804-223-8220. For any quote requests, please reach out via email.

Retail Locations

For details on our retail locations please see below.

Richmond Showroom:

(804) 288-6515

4924 West Broad St

Richmond, VA 23230

Hours & more details

Hours:

Monday - Thursday 10-5:30

Friday & Saturday 10-5

Closed Sunday

Services: