CUSTOMER CARE

Our Customer Care team is here to help! Whether you have a product question, would like to place an order or have a customer service issue we are ready to assist. If you have a question regarding order history or order status, you can also create / login to your Account to view that information.

Phone: (800) 262-6612
• New Orders, Existing Orders and General Questions, press 1
• Customer Service issues, including Returns or Damage/Defective product, press 2
• Trade Customers, press 3
Email: CustomerCare@ShadesofLight.com
Fax: (804) 665-1465


Hours:
• Orders:
24 hours a day, 7 days a week by phone or on our website
• Customer Service:
Monday – Thursday 8:30 AM – 6:00 PM, EST Friday 8:30 AM – 5:00 PM, EST


Corporate Office:
Shades of Light
14001 Justice Road
Midlothian, VA 23113
P: (804) 288-3235
F: (804) 288-5029


DESIGNER TRADE PROGRAM

To set up an account, or for details regarding our program serving Residential Interior Designers, Contractors and Architects working on Residential Projects, please see our Designer Trade Program. If you are an existing trade customer and would like to place an order or inquire about the status of an existing order, please call (800) 262-6612, press 3, or email us at CustomerCare@ShadesofLight.com


HOSPITALITY & CONTRACT PROGRAM

To set up an account, or for details regarding our program serving Hospitality & Commercial Interior Designers, Architects, Contractors, Specifiers and Purchasing Agents working on Hotel, Resort, Restaurant and Commercial Office projects, please see our Hospitality & Contract Program. If you are an existing Hospitality customer and would like to discuss a project or place an order, please call (804) 288-3235, x320


RETAIL LOCATIONS

For details on our retail locations please visit our Retail Location page.

Richmond Showroom: (804) 288-6515
Virginia Beach Showroom: (757) 425-4448
Decorating Outlet: (804) 320-3695


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