Contact Us

CUSTOMER CARE

Our Customer Care team is eager to help! Whether you have a product question, would like to place an order or have a customer service issue we are ready to assist. If you have a question regarding order history or order status, you can also create / login to your Account to view that information.

Phone: (800) 262-6612
• New Orders or to be added to our Mailing List, press 1
• Customer Service issues, including Order Status, Returns or Damage/Defective product, press 2
• Trade Customers, press 3
• To be Removed from our Mailing List, press 4
Email: CustomerCare@ShadesofLight.com
Fax: (804) 665-1465

Hours:
• Orders: 24 hours a day, 7 days a week by phone or on our website
• Customer Service: Monday – Thursday 8:30 AM – 6:00 PM, EST Friday 8:30 AM – 5:00 PM, EST


Corporate Office:
Shades of Light
14001 Justice Road
Midlothian, VA 23113
P: (804) 288-3235
F: (804) 288-5029



To set up an account, or for details regarding our program serving Residential Interior Designers, Contractors and Architects working on Residential Projects, please see our Designer Trade Program. If you are an existing trade customer and would like to place an order or inquire about the status of an existing order, please call (800) 262-6612, press 3, or email us at CustomerCare@ShadesofLight.com



To set up an account, or for details regarding our program serving Hospitality & Commercial Interior Designers, Architects, Contractors, Specifiers and Purchasing Agents working on Hotel, Resort, Restaurant and Commercial Office projects, please see our Hospitality & Contract Program. If you are an existing Hospitality customer and would like to discuss a project or place an order, please call (804) 288-3235, x320



For details on our retail locations please visit our Retail Location page.

Richmond Showroom: (804) 288-6515
Decorating Outlet: (804) 320-3695