CUSTOMER CARE

Our Customer Care team is eager to help! Whether you have a product question, would like to place an order or have a customer service issue we are ready to assist. If you have a question regarding order history or order status, you can also create / login to your Account to view that information.

Phone: (800) 262-6612
• New Orders or to be added to our Mailing List, press 1
• Customer Service issues, including Order Status, Returns or Damage/Defective product, press 2
• Trade Customers, press 3
• To be Removed from our Mailing List, press 4
Email: CustomerCare@ShadesofLight.com
Fax: (804) 665-1465


Hours:
• Orders:
24 hours a day, 7 days a week by phone or on our website
• Customer Service:
Monday – Thursday 8:30 AM – 6:00 PM, EST Friday 8:30 AM – 5:00 PM, EST


Corporate Office:
Shades of Light
14001 Justice Road
Midlothian, VA 23113
P: (804) 288-3235
F: (804) 288-5029


DESIGNER TRADE PROGRAM

To set up an account, or for details regarding our program serving Residential Interior Designers, Contractors and Architects working on Residential Projects, please see our Designer Trade Program. If you are an existing trade customer and would like to place an order or inquire about the status of an existing order, please call (800) 262-6612, press 3, or email us at CustomerCare@ShadesofLight.com


HOSPITALITY DIVISION

If you are specifying, designing and purchasing decorative lighting for a hospitality or commercial project such as a hotel, resort, restaurant, apartment complex, etc. please reach out to the Hospitality Division directly at Hospitality@ShadesofLight.com. Or if you would prefer you can contact our Hospitality Sales Manager, Anna Berteele at 804-223-8220. For any quote requests, please reach out via email.


RETAIL LOCATIONS

For details on our retail locations please visit our Retail Location page.

Richmond Showroom: (804) 288-6515
Decorating Outlet: (804) 320-3695


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