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Customer Service Returns & Exchanges Shipping Track UPS Shipments   © 2007 Shades of Light Richmond, VA Shipping Information Delivery Charges For orders totaling           Charges are: Up to $34.99 . . . . . . . . . . . $6.95 $35 to $74.99 . . . . . . . . . . . $9.95 $75 to $149.99 . . . . . . . . . $18.00 $150 to $299.99 . . . . . . . . $29.00 $300 to $499.99 . . . . . . . . $49.00 $500 to $1499.99 . . . . . . . . 9.5% $1500 and over . . . . . . . . . . . 9% Continental U.S. Only (F) orders: Please call for quote. Alaska, Hawaii and overseas: Please call for quote. Fuel surcharges may apply. To place an order: 800-262-6612 Customer Service: 877-288-5029 Fax: 804-288-5029 Call or fax orders 24 hours a day, 7 days a week. Customer Service can be reached M-F, 9:00 am til 6:00 pm ET. or e-mail anytime to cservice@shadesoflight.com Shipping and Packing Because of the fragile nature of our products, we have developed specialized packaging. Most orders are shipped UPS. Freight notice: Larger items require additional delivery charges because of size and are delivered curbside. For uncrating and inside delivery service, ask for white glove rates. Please call for the freight charge before submitting your order. Before ordering please note: • We suggest that you complete the order form before calling. Allow at least two weeks from the receipt of your order for delivery.* •Some items are shipped in multiple containers. •We will notify you if any item is back ordered. •Some of our fragile/crystal chandeliers require some assembly. *Items (and most rugs) shipped directly from the manufacturer are charged to your credit card when the order is placed and may take 4-6 weeks for delivery. Satisfaction Guaranteed We want you to be completely pleased with all purchases from us. If you are not satisfied for any reason, please call Customer Service and we will make it right. Damaged Merchandise Please inspect each item of merchandise carefully upon arrival. If an item arrives damaged, call Customer Service within 24 hours at 877-288-5029. Please save all packing and boxes. Returns and Exchanges For extra-easy returns and exchanges, you can contact us and pay a nominal charge for a UPS Return. Call Customer Service at 877-288-5029. Returns received within 90 days (in their original packing and with all parts) will be refunded in full (less shipping). We need the Return Form (on the back of your invoice) to accompany your return in order to credit you. LAMP SHADES and CURTAINS must be in their ORIGINAL WRAPPING. We regret that CUSTOM ITEMS are NOT returnable (including fabric yardage). Sale items need to be returned within 30 days. Please allow one billing cycle for credit to appear. Returns can ONLY be received at: 3300 Lanvale Avenue Richmond, VA 23230 Items returned in good condition after 90 days may be charged a 15% restocking fee. Catalog Preference If you do not want to receive our catalog, please call us or send the label from your catalog to: Shades of Light/Rugs Under Foot 4924 West Broad Street Richmond, VA 23230 If you do not want to receive any unsolicited catalogs from other companies, visit: https://www.dmachoice.org/mps Click here to download an orderform.