Catherine Neff
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I recently ordered the Repurposed galvanized watering can lamp in plenty of time to reach a new vacation home we were moving into. We were only there for two weeks and when it got to within 4 days of us leaving I called Shades of Light to find out why I had never received my order. Good thing I called as there was an apparent mix up with my email address and the notice that this product was on back order never reached me. Long story short, I spoke to the incredible Frances who couldnt have been more professional, she was very understing of my time crunch and the fact that no one would be there to receive it when it did eventually arrive. Frances told me to give her a few minutes and she'd call me back.....and call back she did. Frances had gone to the production warehouse and put a rush on one of the lamps and sure enough, on the day of departure our lamp arrived. My husband and I were stunned. Firstly because of the professional way we were handled, secondly the packing! there was no way any lamp would arrive damaged after the packing we saw, layer upon layer of protection kept our lamp in perfect condition. Lastly, the beauty of our lamp more than lived up to expectations, beautifully made and even better than the online pictures. So, all in all our experience with Shades of Light has been a wonderful one, in fact it is the only company I will use when I next need something for the home. Thank you again Frances!
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