Returns & Exchanges

1. Reasons for a return: Please check all that apply.
• ___ Item does not match decor, please explain:_________________________________________
• ___ Item did not fit space, please explain:_____________________________________________
• ___ Wrong item shipped, please explain:________________________________________________
• ___ Changed mind, please explain:______________________________________________________
• ___ Defective item, please explain:____________________________________________________
• ___ Item not as expected, please explain:______________________________________________
• ___ Item damaged in shipment, please explain:__________________________________________
• ___ Not as pictured, please explain:___________________________________________________
• ___ Item does not match décor, please explain:_________________________________________
• ___ Other: please explain:_____________________________________________________________
Exchange for:_________________________________________________________________________
• ___ Can we send you a replacement? Why or Why Not?____________________________________
• ___ Item Number:__________________________________________________________________
Please explain:_________________________________________________________________________
2. Include this paper in your return box.
3. Return unused items within 60 days in the original box with all packaging to ensure safe return
   for full credit (less shipping). All shades must be returned in original wrapping.
4. To ship back an item, you can either:
1. Contact Us at our toll-free customer service line 877-288-5029 or email us at visitor@shadesoflight.com
   and we will send you a FedEx "return Label" for you to use when you drop off your package at your FedEx
   shipper. See rates below.(Continental U.S. ONLY. This service is not available for truck shipments.)
LIGHTING
$12.95 per box for small FedEx box (includes small fixtures, shades)
$17.95 per box for oversize 1 FedEx box (includes table lamps)
$22.95 per box for oversize 2 FedEx box (includes floor lamps>
$48.95 per box for oversize 3 FedEx box (includes smaller chandeliers)
RUGS BY SIZE(CONTINENTAL U.S. ONLY)
2'x3' rug....................$19 8'-8.5' wide rugs................$99
2'-3' wide rugs.............$29 9'-10' wide rugs.................$159
4'-5' wide rugs.............$39 11' and wider rugs.............$179
6'-7' wide rugs.............$49
2. Use your choice of shipping service: Post Office, FedEx, UPS, or other.
   
   Returns are only accepted at the following address:
   
   
   Shades of Light Distribution Center
   Returns Department
   3300 Lanvale Ave.
   Richmond, VA 23230
   
   
   Need FedEx to pickup at your door? Call us and ask for "Call Back" rates.
   Truck Shipments: contact customer service at 877-288-5029 or visitor@shadesoflight.com.
   and we can assist you in arranging a pickup.
   
   
Credits will be issued (excluding shipping charges) using your original payment method.
Unused returns received within 60 days (in their original packing and with all parts) will be refunded in full
(less shipping). Please allow up to 30 days for return and refund.

Product Suggestions:__________________________________________________________

Download this form.

© 2013 Shades of Light