HOW TO RETURN AN ITEM

1. Reasons for a return:
   Please check all that apply.
• Item did not fit space,please explain:_____________________________________________
• Wrong item shipped, please explain:________________________________________________
• Changed mind, please explain:______________________________________________________
• Defective item, please explain:____________________________________________________
• Item not as expected, please explain:______________________________________________
• Item damaged in shipment, please explain:__________________________________________
• Not as pictured, please explain:___________________________________________________
• Item does not match décor, please explain:_________________________________________
• Other: please explain:_____________________________________________________________

Exchange for:
• Can we send you a replacement?
• Why or Why Not?
• Item Number:_____________________________________________________________
• please explain:_____________________________________________________________
2. Include this paper in your return box.
3. Return all items as originally packaged in the original box to ensure safe return for credit.
   *Shades MUST be returned in original wrapping.
4. To ship back an item, you can either:
   1. Use the post office, FedEx/UPS or other shipping service.
      Returns are only accepted at the following address:
      Shades of Light Distribution Center
      Returns Department
      3300 Lanvale Ave.
      Richmond, VA 23230
      
   2. Or contact us at our toll-free customer service line 877-288-5029 or visitors@shadesoflight.com and ask for your choice from these easy return service options:
      
      For FedEx to come to your door, call us and ask for “Call Back.” (not available for (F) items)
      
      • $ 14.95* per box for standard size FedEx box (includes small lighting fixtures, shades, small rugs up to 3x5)
      • $ 20.95* per box for oversize 1 FedEx box (includes table lamps, rugs up to 5x8)
      • $ 28.95* per box for oversize 2 FedEx box (includes floor lamps, rugs up to 7x9)
      • $ 49.95* per box for oversize 3 FedEx box (includes chandeliers, rugs 8x10 and larger)
      Call us for a “Return Sticker” and then you can drop it off with a FedEx shipper.
      
      • $ 12.95* per box for standard size FedEx box (includes small lighting fixtures, shades, small rugs up to 3x5)
      • $ 17.95* per box for oversize 1 FedEx box (includes table lamps, rugs up to 5x8)
      • $ 22.95* per box for oversize 2 FedEx box (includes floor lamps, rugs up to 7x9)
      • $ 48.95* per box for oversize 3 FedEx box (includes chandeliers, rugs 8x10 and larger)
      
      Sorry, Call Backs and Return Stickers are not available for freight shipments (F), but we can help arrange pick-up. Contact customer service at 1-877-288-5029 or cservice@shadesoflight.com
      *FUEL SURCHARGES MAY APPLY.
      
      Credits will be issued (excluding shipping charges) using your original payment method. Please allow up to 30 days for return and refund.