HOW TO RETURN AN ITEM
- Reasons for a return: Please check all that apply.
- ___ Item does not match decor, please explain:
- ___ Item did not fit space, please explain:
- ___ Changed mind, please explain:
- ___ Defective item, please explain:
- ___ Item not as expected, please explain:
- ___ Item damaged in shipment, please explain:
- ___ Other: please explain:
For Exchanges or Replacements please contact Customer Service at (877) 288-5029
Include this form in your return box.
Return unused items within 60 days in the original box with all packaging to ensure safe return
or CustomerCare@ShadesofLight.com. They will be glad to assist you.
for full credit (less shipping). All shades must be returned in original wrapping.
To ship back an item, you can either:
- Contact Us at our toll-free customer service line (877) 288-5029 or email us at CustomerCare@shadesoflight.com
and we will send you a FedEx "Return Label" for you to use when you drop off your package at your FedEx
shipper. See rates below. Continental U.S. ONLY. This service is not available for truck shipments.
Customers desiring FedEx to pick up at their door should contact customer service for the additional
fees associated with "Call Back" service.
$12.95 per box for small FedEx box (includes small fixtures, shades)
$17.95 per box for oversize 1 FedEx box (includes table lamps)
$22.95 per box for oversize 2 FedEx box (includes floor lamps)
$48.95 per box for oversize 3 FedEx box (includes smaller chandeliers)
RUGS BY SIZE
2'x3' rug....................$158'-8.5' wide rugs...................$69
2'-3' wide rugs.............$198.6'-10' wide rugs.................$159
4'-5' wide rugs.............$2911' and wider rugs................$179
6'-7' wide rugs.............$39
- Use the shipper of your choice; pre-paid and insured for your protection. If you choose to return goods via
your own carrier, Shades of Light will not be responsible for any loss or damage.
Returns are only accepted at the following address:
Shades of Light Distribution Center
3300 Lanvale Ave.
Richmond, VA 23230
Truck Shipments: contact customer service at (877) 288-5029 or CustomerCare@shadesoflight.com.
and we can assist you in arranging a pickup.
Credits will be issued (excluding shipping charges) using your original payment method.
Unused returns received within 60 days (in their original packing and with all parts)
refunded in full
(less shipping). Please allow up to 30 days for return and refund.
Download this form.